Terms & Conditions

1. ACCEPTANCE OF TERMS AND CONDITIONS

These Terms and Conditions of Service (hereinafter referred to as the "Agreement," "Terms," or "Terms and Conditions") constitute a legally binding agreement between ECOSHINE PRO, a California-based limited liability company (hereinafter referred to as "Company," "we," "us," or "our"), and you, the client or prospective client (hereinafter referred to as "Client," "you," or "your"), governing your access to and use of our professional cleaning services, website, mobile applications, and all related services, features, content, and functionality (collectively, the "Services").

BY ACCESSING, BROWSING, OR UTILIZING ANY PORTION OF OUR SERVICES, INCLUDING BUT NOT LIMITED TO BOOKING APPOINTMENTS, REQUESTING QUOTES, OR ENGAGING OUR CLEANING PERSONNEL, YOU HEREBY ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS IN THEIR ENTIRETY, AS WELL AS OUR PRIVACY POLICY, WHICH IS INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS AND CONDITIONS, YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

The Company reserves the unilateral right, in its sole and absolute discretion, to modify, amend, supplement, or replace these Terms and Conditions at any time without prior notice. Any such modifications shall become effective immediately upon posting to our website or upon notification to you via electronic mail or other reasonable means. Your continued use of the Services following the posting of revised Terms and Conditions constitutes your acceptance of such changes. It is your responsibility to review these Terms and Conditions periodically for updates.

These Terms and Conditions supersede all prior or contemporaneous agreements, representations, warranties, and understandings with respect to the Services, the content, products, or services provided by or through the Services, and the subject matter of these Terms and Conditions.

2. DEFINITIONS AND INTERPRETATION

For the purposes of this Agreement, the following terms shall have the meanings ascribed to them below:

• "Services" means all cleaning, maintenance, and related services provided by the Company, including but not limited to residential cleaning, deep cleaning, move-in/move-out cleaning, post-construction cleaning, and any ancillary services offered.
• "Service Location" or "Premises" means the physical address or property where Services are to be performed as specified in the Service Agreement.
• "Service Agreement" means the specific booking confirmation, work order, or contract detailing the scope of Services, pricing, scheduling, and any special instructions.
• "Personnel" means all employees, contractors, agents, and representatives of the Company who may perform Services on behalf of the Company.
• "Confidential Information" means any non-public information relating to the Client's property, security systems, access codes, personal belongings, or any other proprietary information disclosed to the Company.
• "Force Majeure" means any event or circumstance beyond the reasonable control of the Company, including but not limited to acts of God, natural disasters, pandemics, government actions, labor disputes, or utility failures.

3. SCOPE OF SERVICES

The Company agrees to provide professional cleaning services utilizing exclusively eco-friendly, non-toxic, biodegradable, and environmentally sustainable cleaning products and methodologies. The specific scope of Services shall be determined by the Service Agreement entered into between the parties, which may include, but is not limited to:

• Standard residential cleaning services
• Deep cleaning and sanitization services
• Move-in and move-out cleaning services
• Post-construction or post-renovation cleaning
• Specialized cleaning for specific areas or items
• Recurring maintenance cleaning services
• Emergency or same-day cleaning services (subject to availability)

The Company reserves the right to refuse service or discontinue Services at any time if, in the Company's sole discretion, the Premises present unsafe working conditions, contain hazardous materials, or if the Client engages in conduct that is abusive, threatening, or otherwise inappropriate toward Company Personnel.

Any Services not explicitly included in the Service Agreement shall be considered additional services and may be subject to additional fees. The Client acknowledges that certain tasks may be outside the scope of standard cleaning services, including but not limited to: handling of biohazardous materials, pest control, mold remediation exceeding surface cleaning, repair work, or services requiring specialized licensing.

4. BOOKING, SCHEDULING, AND CANCELLATION POLICY

4.1 Booking Requirements

All bookings must be made through the Company's authorized channels, including our website, mobile application, telephone, or email. The Client must provide accurate and complete information regarding the Service Location, property details, access instructions, and any special requirements or concerns. Bookings are subject to availability and confirmation by the Company.

4.2 Advance Notice

Standard cleaning services require a minimum of twenty-four (24) hours advance notice. Deep cleaning, move-in/move-out cleaning, and specialized services may require forty-eight (48) to seventy-two (72) hours advance notice. Same-day or emergency services may be available at the Company's discretion and may be subject to premium pricing.

4.3 Cancellation by Client

Clients may cancel or reschedule Services by providing written notice to the Company. The following cancellation policy shall apply:

• More than 48 hours before scheduled service: Full refund or rescheduling at no charge
• 24-48 hours before scheduled service: 50% cancellation fee or rescheduling fee
• Less than 24 hours before scheduled service: 100% cancellation fee (full service charge)
• No-show or same-day cancellation: 100% service charge plus potential additional fees

4.4 Cancellation by Company

The Company reserves the right to cancel or reschedule Services due to Force Majeure events, Personnel unavailability, unsafe working conditions, or any other circumstances beyond the Company's reasonable control. In such cases, the Company shall make reasonable efforts to provide advance notice and reschedule Services at the Client's convenience. No cancellation fees shall apply to Company-initiated cancellations, and any prepaid amounts shall be fully refunded or credited toward future Services.

4.5 Recurring Services

For recurring service agreements, either party may terminate the arrangement by providing written notice at least seven (7) days prior to the next scheduled service. Cancellation of individual appointments within a recurring service agreement shall be subject to the standard cancellation policy outlined above.

5. PRICING, PAYMENT TERMS, AND FINANCIAL OBLIGATIONS

5.1 Service Fees

Service fees are determined based on various factors including, but not limited to: square footage of the Premises, number of rooms, type of service requested, condition of the Premises, frequency of service, and any special requirements or additional services. All quoted prices are estimates and may be subject to adjustment based on actual conditions encountered at the Service Location.

5.2 Payment Methods and Timing

Payment for Services is due upon completion of the service unless alternative payment arrangements have been expressly agreed upon in writing. The Company accepts payment via credit card, debit card, electronic funds transfer, and other electronic payment methods. For recurring services, the Client authorizes the Company to charge the designated payment method automatically on the agreed-upon schedule.

5.3 Late Payment and Collection

Accounts not paid within fifteen (15) days of the invoice date shall be considered delinquent and may be subject to a late payment fee of one and one-half percent (1.5%) per month (or the maximum rate permitted by law, whichever is less) on the outstanding balance. The Company reserves the right to suspend Services to Clients with delinquent accounts. The Client shall be responsible for all costs of collection, including reasonable attorney's fees and court costs, incurred by the Company in collecting delinquent accounts.

5.4 Price Adjustments

The Company reserves the right to adjust pricing with thirty (30) days written notice to the Client. Price adjustments may be necessary due to changes in labor costs, supply costs, insurance premiums, or other operational expenses. For recurring service agreements, price adjustments shall apply to services performed after the notice period.

5.5 Taxes and Additional Charges

All prices are exclusive of applicable federal, state, and local taxes, fees, and surcharges. The Client is responsible for payment of all such taxes and charges. Additional charges may apply for services performed outside normal business hours, on holidays, or requiring special equipment or supplies not included in the standard service package.

5.6 Gratuities

Gratuities for Company Personnel are appreciated but not required. Any gratuities provided shall be distributed to the Personnel who performed the Services in accordance with the Company's gratuity distribution policy.

6. CLIENT RESPONSIBILITIES AND OBLIGATIONS

6.1 Access to Premises

The Client shall ensure that Company Personnel have safe and unobstructed access to all areas of the Premises where Services are to be performed at the scheduled time. This includes providing keys, access codes, parking arrangements, and any necessary instructions for entry. If the Client or an authorized representative is not present during service, the Client assumes all risk associated with providing access to the Premises.

6.2 Securing Valuables and Fragile Items

The Client is solely responsible for securing all valuables, irreplaceable items, fragile objects, cash, jewelry, important documents, collectibles, antiques, and any other items of significant monetary or sentimental value prior to the commencement of Services. The Company shall not be liable for any damage to or loss of such items unless caused by gross negligence or willful misconduct of Company Personnel.

6.3 Disclosure of Hazards and Special Conditions

The Client must disclose any and all hazardous conditions, special circumstances, or potential risks present at the Premises, including but not limited to: presence of pets, security systems, fragile surfaces, water damage, mold, asbestos, lead paint, pest infestations, or any other conditions that may affect the safety of Personnel or the performance of Services. Failure to disclose such conditions may result in additional charges, service refusal, or termination of Services.

6.4 Pet Management

If pets are present at the Premises during service, the Client must ensure that all pets are properly secured, restrained, or removed from areas where Services are being performed. The Client assumes all liability for any injuries or damages caused by pets to Company Personnel or property. The Company reserves the right to refuse service or charge additional fees if pets interfere with the performance of Services.

6.5 Utilities and Supplies

The Client shall ensure that all necessary utilities (electricity, water, heating/cooling) are operational and accessible during service. While the Company provides all cleaning products and equipment, the Client may be requested to provide certain items such as vacuum cleaner bags for client-owned equipment or specialty cleaning products for specific surfaces if required.

6.6 Accurate Information

The Client warrants that all information provided to the Company, including property details, contact information, and special instructions, is accurate, complete, and current. The Client agrees to promptly notify the Company of any changes to such information.

7. LIMITATION OF LIABILITY AND INDEMNIFICATION

7.1 General Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY'S TOTAL LIABILITY TO THE CLIENT FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS AND CONDITIONS OR THE SERVICES, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY THE CLIENT TO THE COMPANY FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM DURING THE THREE (3) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH LIABILITY.

7.2 Exclusion of Consequential Damages

IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

7.3 Pre-Existing Damage

The Company shall not be liable for any pre-existing damage, wear and tear, or deterioration of surfaces, furnishings, or fixtures at the Premises. The Client is encouraged to conduct a walk-through inspection with Company Personnel before service begins to identify and document any pre-existing conditions.

7.4 Insurance Coverage

The Company maintains comprehensive general liability insurance and workers' compensation insurance as required by law. All claims for damage or loss must be reported to the Company in writing within forty-eight (48) hours of service completion. Claims not reported within this timeframe may be denied. The Company's insurance coverage shall be the primary source of recovery for any covered claims.

7.5 Client Indemnification

The Client agrees to indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) the Client's breach of these Terms and Conditions; (b) the Client's violation of any law or regulation; (c) the Client's negligence or willful misconduct; (d) any injury to persons or damage to property caused by conditions at the Premises not caused by the Company's gross negligence or willful misconduct; or (e) any claims by third parties arising from the Client's use of the Services.

7.6 Claims Procedure

Any claims for damage, loss, or unsatisfactory service must be submitted in writing to the Company within forty-eight (48) hours of service completion, accompanied by photographic evidence and a detailed description of the issue. The Company shall have the opportunity to inspect the Premises and attempt to remedy any legitimate concerns. The Client's sole remedy for unsatisfactory service shall be re-cleaning of the affected areas or, at the Company's discretion, a refund of the fees paid for the specific service in question.

8. CONFIDENTIALITY AND DATA PROTECTION

8.1 Confidential Information

The Company acknowledges that in the course of providing Services, Company Personnel may have access to Confidential Information regarding the Client's property, security systems, personal belongings, and private affairs. The Company agrees to maintain the confidentiality of all such information and to use it solely for the purpose of providing Services.

8.2 Personnel Training and Background Checks

All Company Personnel undergo comprehensive background checks, reference verification, and training in professional conduct, confidentiality, and security protocols. The Company maintains strict policies prohibiting Personnel from disclosing any information about Clients or their properties to unauthorized third parties.

8.3 Data Protection Compliance

The Company complies with all applicable data protection and privacy laws, including the California Consumer Privacy Act (CCPA) and other relevant regulations. The collection, use, storage, and protection of Client personal information is governed by the Company's Privacy Policy, which is incorporated into these Terms and Conditions by reference.

8.4 Security Measures

The Company implements reasonable administrative, technical, and physical security measures to protect Client information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and the Company cannot guarantee absolute security of Client information.

9. INTELLECTUAL PROPERTY RIGHTS

All content, materials, trademarks, service marks, trade names, logos, and intellectual property displayed on the Company's website, mobile applications, marketing materials, or otherwise used in connection with the Services (collectively, "Company IP") are the exclusive property of the Company or its licensors and are protected by applicable intellectual property laws.

The Client is granted a limited, non-exclusive, non-transferable, revocable license to access and use the Company's website and mobile applications solely for the purpose of booking and managing Services. The Client may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any Company IP without the express written consent of the Company.

Any unauthorized use of Company IP may violate copyright, trademark, and other laws and may result in criminal or civil penalties. The Company reserves all rights not expressly granted in these Terms and Conditions.

10. DISPUTE RESOLUTION AND ARBITRATION

10.1 Informal Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms and Conditions or the Services (collectively, "Disputes"), the parties agree to first attempt to resolve the matter through good faith negotiations. Either party may initiate negotiations by providing written notice to the other party describing the nature of the Dispute.

10.2 Binding Arbitration

If the parties are unable to resolve the Dispute through informal negotiations within thirty (30) days, the Dispute shall be resolved exclusively through binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in Los Angeles County, California, before a single arbitrator mutually agreed upon by the parties or, if the parties cannot agree, appointed by the AAA.

10.3 Arbitration Procedures

The arbitrator shall have exclusive authority to resolve all Disputes, including but not limited to disputes regarding the interpretation, applicability, enforceability, or formation of these Terms and Conditions, including any claim that all or any part of these Terms and Conditions is void or voidable. The arbitrator's decision shall be final and binding on the parties and may be entered as a judgment in any court of competent jurisdiction.

10.4 Class Action Waiver

THE PARTIES AGREE THAT ANY ARBITRATION OR LEGAL PROCEEDING SHALL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT AS A CLASS ACTION, CONSOLIDATED ACTION, OR REPRESENTATIVE ACTION. THE PARTIES EXPRESSLY WAIVE ANY RIGHT TO PURSUE CLAIMS ON A CLASS-WIDE BASIS OR IN ANY PROCEEDING IN WHICH EITHER PARTY ACTS OR PROPOSES TO ACT IN A REPRESENTATIVE CAPACITY.

10.5 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidentiality obligations.

10.6 Costs and Fees

Each party shall bear its own costs and attorneys' fees in any arbitration or legal proceeding, unless otherwise awarded by the arbitrator or court. The arbitrator may award costs and fees to the prevailing party if permitted by applicable law.

11. GOVERNING LAW AND JURISDICTION

These Terms and Conditions and any Disputes arising out of or related to these Terms and Conditions or the Services shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

Subject to the arbitration provisions set forth above, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Los Angeles County, California for any legal proceedings arising out of or related to these Terms and Conditions or the Services.

The parties expressly disclaim the application of the United Nations Convention on Contracts for the International Sale of Goods to these Terms and Conditions.

12. FORCE MAJEURE

Neither party shall be liable for any failure or delay in performing its obligations under these Terms and Conditions to the extent that such failure or delay is caused by Force Majeure events. Force Majeure events include, but are not limited to: acts of God, natural disasters, earthquakes, floods, fires, storms, pandemics, epidemics, government actions or restrictions, war, terrorism, civil unrest, labor disputes, strikes, utility failures, or any other circumstances beyond the reasonable control of the affected party.

The party affected by a Force Majeure event shall promptly notify the other party of the nature and expected duration of the Force Majeure event and shall use commercially reasonable efforts to mitigate the effects of the Force Majeure event and resume performance as soon as practicable.

If a Force Majeure event continues for more than thirty (30) consecutive days, either party may terminate the affected Service Agreement upon written notice to the other party without liability, except for obligations accrued prior to termination.

13. TERMINATION

13.1 Termination by Client

The Client may terminate any Service Agreement or recurring service arrangement by providing written notice to the Company in accordance with the cancellation policy set forth in Section 4. The Client shall remain liable for all fees and charges incurred prior to the effective date of termination, including any applicable cancellation fees.

13.2 Termination by Company

The Company may terminate any Service Agreement or these Terms and Conditions immediately upon written notice to the Client if: (a) the Client breaches any material term of these Terms and Conditions; (b) the Client fails to make timely payment for Services; (c) the Client engages in abusive, threatening, or inappropriate conduct toward Company Personnel; (d) the Premises present unsafe working conditions; or (e) the Company determines, in its sole discretion, that continuing to provide Services would be impractical or inadvisable.

13.3 Effect of Termination

Upon termination of these Terms and Conditions for any reason: (a) all rights and licenses granted to the Client shall immediately cease; (b) the Client shall immediately pay all outstanding fees and charges; (c) any provisions of these Terms and Conditions that by their nature should survive termination shall survive, including but not limited to provisions regarding liability, indemnification, confidentiality, dispute resolution, and governing law.

14. MISCELLANEOUS PROVISIONS

14.1 Entire Agreement

These Terms and Conditions, together with the Privacy Policy and any Service Agreement, constitute the entire agreement between the parties regarding the subject matter hereof and supersede all prior or contemporaneous agreements, understandings, representations, and warranties, whether written or oral.

14.2 Severability

If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if such modification is not possible, such provision shall be severed from these Terms and Conditions. The remaining provisions shall continue in full force and effect.

14.3 Waiver

No waiver of any provision of these Terms and Conditions shall be deemed or shall constitute a waiver of any other provision, nor shall any waiver constitute a continuing waiver. No waiver shall be binding unless executed in writing by the party making the waiver.

14.4 Assignment

The Client may not assign, transfer, or delegate any rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign these Terms and Conditions or any Service Agreement to any affiliate, successor, or purchaser of substantially all of its assets without the Client's consent.

14.5 Independent Contractors

The parties are independent contractors, and nothing in these Terms and Conditions shall be construed to create a partnership, joint venture, agency, employment, or fiduciary relationship between the parties. Neither party has the authority to bind the other party or to incur any obligation on behalf of the other party.

14.6 Notices

All notices, requests, consents, and other communications required or permitted under these Terms and Conditions shall be in writing and shall be deemed given: (a) when delivered personally; (b) when sent by confirmed electronic mail; (c) one business day after being sent by reputable overnight courier service; or (d) three business days after being mailed by first-class certified mail, return receipt requested, postage prepaid.

Notices to the Company shall be sent to:
ECOSHINE PRO
11150 W Olympic Blvd, Suite 1050
Los Angeles, CA 90064
Email: info@ecoshine.pro

Notices to the Client shall be sent to the address or email address provided by the Client in the Service Agreement or booking information.

14.7 Headings

The section and subsection headings in these Terms and Conditions are for convenience only and shall not affect the interpretation of these Terms and Conditions.

14.8 Counterparts and Electronic Signatures

These Terms and Conditions and any Service Agreement may be executed in counterparts, each of which shall be deemed an original and all of which together shall constitute one and the same instrument. Electronic signatures shall have the same legal effect as original signatures.

14.9 Language

These Terms and Conditions are drafted in the English language. If these Terms and Conditions are translated into any other language, the English language version shall control in the event of any conflict or discrepancy.

15. CONTACT INFORMATION

For questions, concerns, or inquiries regarding these Terms and Conditions or the Services, please contact us at: