Find answers to common questions or reach out to our friendly support team
Quick answers to questions you may have
We recommend booking at least 48 hours in advance for regular cleaning services. For deep cleaning or specialty services, we suggest booking 3-5 days ahead to ensure availability.
Yes, you can reschedule or cancel up to 24 hours before your scheduled appointment without any fees. Please contact us as soon as possible to make changes.
Same-day service may be available depending on our schedule. Please call us directly at (310) 555-1234 to check availability.
Our standard cleaning includes dusting, vacuuming, mopping, bathroom sanitization, kitchen cleaning, and trash removal. We focus on high-traffic areas and surfaces.
Yes, we bring all eco-friendly cleaning supplies and equipment. If you prefer us to use specific products, just let us know in advance.
All our cleaning products are plant-based, biodegradable, non-toxic, and free from harsh chemicals. They're safe for children, pets, and the environment.
Our eco-friendly products are just as effective as traditional cleaners, without the harmful chemicals. We've perfected our methods over 10+ years.
Yes, we're completely transparent about our products. Our team can show you any product labels, and we're happy to discuss ingredients.
Yes, all our team members undergo thorough background checks and are fully trained in our eco-friendly cleaning methods and safety protocols.
Yes, we are fully licensed, insured, and bonded. Your home and belongings are protected during every service.
No, you don't need to be home. Many clients provide access instructions, and our trusted team will secure your home when finished.
We accept all major credit cards, debit cards, and digital payment methods. Payment is processed securely after service completion.
Payment is due after the cleaning is completed. We'll send you an invoice via email, and you can pay online through our secure portal.
We primarily serve Beverly Hills and surrounding areas including West Hollywood, Bel Air, Brentwood, and Santa Monica. Contact us to confirm service in your area.
No travel fees within our primary service area. For locations outside our standard zone, a small travel fee may apply.
Our customer support team is here to help you with any questions or concerns. We're committed to providing you with the best service experience.